Under the general supervision of a Staff Services Manager I, the Associate Governmental Program Analyst/Staff Services Analyst performs analytical work in support of the established objectives of the Office of the Ombudsman, specializing in legislative liaison constituent services assistance. The incumbent resolves customer complaints and represents the Department at community events, assists the Ombudsman team with data flow and input, handles incoming mail and faxed consumer requests. Tracks and completes all Governors requests. Tracks and analyzes date data and assistance speed for Ombudsman annual report. Performs research and develops innovative solutions seeking to improve the Department of Insurance’s level of service provided to California’s insurance consumers, including the formation and coordination of new and existing department-wide programs and projects as directed by the Ombudsman.
Please indicate“STAFF SERVICES ANALYST #413-181-5157-XXX” on the State application as well as your basis for eligibility (i.e., SROA, surplus, reemployment, reinstatement, transfer, or list eligible). Surplus candidates must attach a copy of their letter. Applications received without the above information MAY NOT be considered for review.
TO VIEW THE JOB OPPORTUNITY ANNOUNCEMENT, PLEASE CLICK ON THE LINK PROVIDED BELOW UNDER 'Department Link'.
“All interested candidates must submit a completed standard State of California application and a “Statement of Qualifications” in order to be considered for this position. (see link below)”
Staff Services Analyst
413 - 181 - 5157 - XXX
Community Programs Branch- Office of the Ombudsman
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.