Under the general supervision of a Staff Services Manager I, the Associate Governmental Program Analyst/Staff Services Analyst performs analytical work in support of the established objectives of the Office of the Ombudsman, specializing in legislative liaison constituent services assistance. The incumbent resolves customer complaints and represents the Department at community events, assists the Ombudsman team with data flow and input, handles incoming mail and faxed consumer requests. Tracks and completes all Governors requests. Tracks and analyzes date data and assistance speed for Ombudsman annual report. Performs research and develops innovative solutions seeking to improve the Department of Insurance’s level of service provided to California’s insurance consumers, including the formation and coordination of new and existing department-wide programs and projects as directed by the Ombudsman.
Please indicate“STAFF SERVICES ANALYST #413-181-5157-XXX” on the State application as well as your basis for eligibility (i.e., SROA, surplus, reemployment, reinstatement, transfer, or list eligible). Surplus candidates must attach a copy of their letter. Applications received without the above information MAY NOT be considered for review.
TO VIEW THE JOB OPPORTUNITY ANNOUNCEMENT, PLEASE CLICK ON THE LINK PROVIDED BELOW UNDER 'Department Link'.
“All interested candidates must submit a completed standard State of California application and a “Statement of Qualifications” in order to be considered for this position. (see link below)”
Staff Services Analyst
413 - 181 - 5157 - XXX
Community Programs Branch- Office of the Ombudsman
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.