Under the general direction of the Chief, Vendor Management Branch (VMB), the Staff Services Manager I (SSM I) Plans, organizes, and directs VCS II staff in conducting vendor compliance and follow-up investigation activities of over 5,200 vendors statewide. Oversees and manages staff to ensure that vendors are in compliance with applicable federal and state regulations, Health and Safety Codes, and policies. Develops, implements, and evaluates standardized protocols and procedures to ensure that complaints and high risk vendors are investigated. Oversees and approves staff's’ selection of high risk vendors for compliance investigations including reviewing the VCS data tracking system; redemption data reports, compliance data reports, and complaints to ensure the appropriate vendors are selected. Supervises staff that travel statewide to a variety of locations, including high-crime areas, to conduct compliance investigations related to overcharging the WIC program, trafficking of WIC food instruments for cash, alcohol, or tobacco, and other state and federal violations. Assists staff with determining violations that impact other state and federal programs for referral to the appropriate agency for action. Ensures that staff coordinates with the Supplemental Nutrition Assistance Program (SNAP) to ensure reciprocal sanctions are issued. Manages staff to ensure accuracy of warning letters, corrective action plans, disqualification letters, and final investigation reports to support recommended action. The SSM I is responsible for ensuring that staff input data into the vendor databases (ISIS and WIC Central) with vendor updates for tracking purposes. Provides direction to staff on complex administrative, civil and criminal investigations, audits referrals and administrative actions. Supervises staff in preparing briefings for executive management and in development of legal brief, as needed. The SSM I will work in conjunction with the Vendor Authorization and Management Sections (VAMS); Program and Business Integrity Section (PBIS) and the Audit Section within VMB to ensure that procedures are in place to detect vendors and/or individuals that may be at high risk to violate vendor requirements and regulations. Works with PBIS staff to ensure vendor claims are generated for disqualified and/or terminated vendors in order to recoup WIC losses. On a weekly basis, the SSM I will work collaboratively with the other Sections in VMB to ensure that investigations are handled appropriately. Consults with PBIS and the Audit Section on food instrument security, accountability, and control procedures in order to control vendor fraud and work as part of a multi-disciplinary team or task force. The SSM I may travel up to 25% statewide to accompany staff on investigations and attend administrative appeal hearings.
• Experience with investigations, hearings, and audits
• Strong leadership and management skills
• Excellent organizational skills
• Strong written and oral communication skills
Who May Apply: Applications will be accepted from persons with transfer or list eligibility to the class of Staff Services Manager I.
Note: Please include job title and position number for which you are applying. Applications will be reviewed and only the most qualified candidates will be interviewed.
The State Personnel Board’s State Restriction of Appointment (SROA) lists will take precedence.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.