Title: ASSISTANT INFORMATION SYSTEMS ANALYST Salary: $3,106.00 - $4,903.00 Posted: 12/07/2012
Under the direction of the PC Support Supervisor, the Assistant ISA duties include: Provide 1st level technical support via telephone or Remote Assistance to LOD PC users for IT related problems & issues (including PCs, printers, network, software/application programs & other IT related equipment); document problems & resolutions in the Remedy problem-tracking program; process the division's ISD 100 requests; provide assistance to other divisions & external entities that access LOD resources; special projects; other PC Support duties as required. Desirable qualifications & knowledge include the ability to work in a fast paced environment with competing priorities & a shifting workload demand; ability to analyze problems logically & develop effective solutions for technical issues; excellent written & verbal communication skills, including effective listening & telephone skillscreate and update technical reports and procedures; train users on system functions, processes & procedures. Knowledge of RACF/Rumba, Driver Safety Applications, Tivoli and Active Directory; Microsoft Office products such as Excel, Outlook and Word; Windows XP and Windows 7 operating systems. Overtime may be necessary; work day may be scheduled until 6 pm. Please state your eligibility for this vacancy in Section 12 of the application.
Fingerprint/Criminal Record Clearance required before hire. Salary Range shown is the minimum and maximum for a full time appointment. Salaries for part-time and/or intermittent appointments may vary. “This position(s) may be subject to allocation approval by the Human Resource Branch.” A training and development assignment will not be considered. Salary posted is the actual base pay of classification. Actual base pay will be reduced pursuant to the Personal Leave Program (PLP). “SROA/Surplus candidates are encouraged to apply.”
ASSISTANT INFORMATION SYSTEMS ANALYST
525 - 202 - 1479 - 315
LOD - SACRAMENTO
Final Filing Date:
LOD - STAFF SERVICES BRANCH 2570 24TH STREET, MS H222 SACRAMENTO, CA 95818
JOYCE LORTA 916 657 5943
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