Title: TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD Salary: $2,951.00 - $3,588.00 Posted: 12/04/2012
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of the Tax Program Supervisor, the Amended Return Processing Lead is responsible for assigning work for the BE amended return processing team. The Lead promotes a positive and productive work enviornment in which return processing goals and objectives are achieved. The Lead acts as a QA reviewer for TPT I’s and a technical resource to more experienced technicians within the team which consists of up to 15 team members. The Lead provides technical training to ensure processing business entity returns and appropriate account adjustments are preformed accurately and recommends procedure and process improvements.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Knowledge of BE return processing workflow, return validation.
procedures and processes, laws and policies.
Knowledge and experience with FTB’s systems (BETS, BITS, ADCORR, PASS, SOS, INC and BOE).
Ability to gather information, analyze problems/issues, develop and evaluate alternatives and obtain resolution.
Ability to communicate effectively and maintain cooperative working relationships with others at all levels.
Abiltiy to foster a positive work environment that promotes a high performing team.
Ability to multi task and adapt to changing workloads and priorities.
Excellent time management skills and ability to meet deadlines.
Excellent customer service skills to resolve customer issues. effectively and efficiently.
Excellent work ethics and attendance.
Proficiency in MS Office (Word, Excel, Powerpoint and Outlook).
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : If interested, please submit a completed Standard State Application (STD 678) and resume.
APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Leti Balderas at M/S F-140. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.