Title: TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD Salary: $2,638.00 - $3,209.00 Posted: 11/30/2012
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of a Tax Program Supervisor the Tax Program Technician I (TPTI) verifies Personal Income Tax (PIT) return information to determine if fraud is present. This may include, but is not limited to, approval and denial of refund claims, communicating with employers, and taxpayers or their representative regarding potential fraud cases, or requesting additional information necessary to resolve taxpayer accounts. You must be able to work independently, answer ACD phone calls during normal business hours, and exercise good judgment.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Familiarity with the department’s programs and systems (TI, WagWhver, DMV, INC)
Excellent analytical skills
Enthusiasm, sense of humor and a positive outlook
Excellent work ethic
Strong Commitment to a taxpayer centric approach to provide high quality service
Strong communiation skills, both verbal and written
Ability to work both independently and as a member of a team
Ability to remain flexible and adapt to changing workloads and priorities
Experience and success working in a fast pace environment
Ability to utilize problem solving skills
Ability to demonstrate excellent interpersonal skills
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : If interested, please submit a completed Standard State Application (STD 678) and resume.
APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Cesar Mena at M/S F-151. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview. Joint interviews may be held with other program areas if applicable. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.