Link to Dept Website

Salary: $3,106.00 - $4,903.00
Posted: 11/08/2012

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the direction of the Data Processing Manager II, and general supervision of the ADMIN/Facilities Support Data Processing Manager II, the incumbent monitors Franchise Tax Board’s web infrastructure to help ensure 99.8% availability of web services to the public; analyzes alerts and monitoring data and takes action to respond and coordinate with appropriate technical and business staff for problem resolution; provides verbal and/or written reports to appropriate business clients, technical staff and/or executive staff regarding problem status, resolution actions, and preventative measures taken; coordinates with business and technical staff to validate and communicate changes to the environment; provides input to improve operational procedures for, including but not limited to, monitoring, alert notification and alert response, change and quality assurance, internal team and communications processes; provides effective communication of shift events during shift turnover. Other duties include: Command Center functions such as print room, tape library, monitoring mainframe batch processes and the escorting of Statewide Fingerprint Imaging System (SFIS) employees when on FTB premises. Position is for Swing Shift (Evenings), Monday through Friday.


  • Experience with web technology and infrastructure, specifically Microsoft IIS, SQL, .Net, MS Windows Server OS.
  • Experience with telecommunications and network devices: Routers, switches, firewalls, etc.
  • Experience with various network monitoring tools.
  • Service desk experience, knowledge of ITIL framework.
  • Organizational & Multi-Tasking skills.
  • Experience troubleshooting IT systems and documentation techniques.
  • Strong analytical skills to triage production incidents.
  • Ability to communicate effectively, verbally and written, with technical and non-technical staff.
  • Ability to assist with the facilitation of meetings.
  • Strong customer service skills.
  • Experience and/or ability to work in a 24x7 environment with possible schedule adjustments.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

If interested, please submit a completed Standard State Application (STD 678) and resume. APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Toni Fowler at M/S L-120. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Additional Information:

Working Title Position Number
Network Operations Center Analyst 564 - 774 - 1479 - 001
Location County
Command Center Services SACRAMENTO
Timebase Tenure
Intermittent   1500 Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Tom Thompson
(916) 845-4322

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.