**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
The Santa Ana Field office is looking for an enthusiastic and talented individual to join our team.
Under the general direction of the Public Counter Lead and Supervisor, the individual will work the Manual Process Worklist for Personal Income Tax Accounts; contact delinquent taxpayers via telephone and/or correspondence in order to collect tax, explain assessments, locate assets, and/or enforce filing requirements. The Tax Technician may also work at the Public Service Counter assisting customers with Personal Income Tax, and Bank and Corporation tax issues
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Ability to work independently and in teams with strong time management skills
Use good judgment when analyzing data and situations, draw sound conclusions and take effective actions with imagination and tact under stressful conditions.
Excellent customer service skills to resolve customer issues effectively, efficiently, and with courtesy.
Working knowledge of a Personal Computer, including Word
Ability to use on-line research resources
Ability to handle changing priorities, work at a hectic pace, and handle multiple tasks
Knowledge of TI, BETS, ARCS and BE ARCS
A good sense of humor
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : If interested, please submit a completed Standard State Application (STD 678) and resume.
APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Annette Gallo-Haakma at M/S L-19. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.