Link to Dept Website

Salary: $4,833.00 - $5,874.00
Posted: 11/07/2012

Job Description:
This is a reposting of an advertisement dated October 24, 2012. Applicants who previously applied for this position no longer need to resubmit an application in order to be considered for this vacancy.

DUTIES AND RESPONSIBILITIES: Under the general supervision of the Office of the Patient Advocate (OPA) Deputy Director, the incumbent will work with the OPA in the development and implementation of a new interdepartmental Complaint Data Public Reporting Project. Project and work outcomes will be reported to the Staff Services Manager II at the Department of Managed Health Care (DMHC). The incumbent will lead this effort to independently research, develop and implement a pubic reporting system to collect standardized health care coverage complaint data from the following entities: California Department of Insurance, California Department of Health Care Services, Managed Risk Medical Insurance Board, California Health Benefit Exchange, and DMHC. This position is based in Sacramento and will require minimal travel.


  • Knowledge of health care service programs and trends
  • Familiarity with research methods to assist in the development of healthcare projects
  • Ability to work independently with minimum supervision and provide consultative services to management
  • Ability to communicate effectively, both orally and in writing
  • Ability to use good judgment in following established program procedures
  • Ability to adjust to shifting priorities and meet stated deadlines
  • Ability to work in a team environment and serve as a team leader on a project
  • Knowledge and skill with PCs, i.e., Microsoft Word, Excel, etc.

    Individuals currently at the above classification level or who are eligible for transfer or list appointment are encouraged to apply. ONLY THOSE BEST QUALIFIED WILL BE INTERVIEWED. Send a completed application to the person and address provided below. Include your social security number for eligibility verification and indicate the RPA #12-118 on your application. A resume may be included, but its submission is optional. In the “Explanations” section of the State Application (STD 678), all applicants must indicate the basis of eligibility (e.g., SROA, Surplus, Reemployment, Reinstatement, Transfer, List Eligibility, etc.). Failure to provide this information may result in automatic elimination from the hiring process for this position. Appointment may be subject to SROA/Surplus restrictions. SROA/Surplus applicants must submit a copy of their letter with their applications. The STD 678 can be accessed through CalHR's website at

    Signed Job Applications must be postmarked by the final filing date. Hand delivered applications must be submitted no later than 5pm on the final filing date.

    Department of Managed Health Care
    Attention: Human Resources, Mel Jones
    980 9th Street, Suite 500
    Sacramento, CA 95814

    California Relay Service: Voice Line: 1-800-735-2922, TDD User: 1-800-735-2929.

    Additional Information:

    Working Title Position Number
    Research Program Specialist I 409 - 161 - 5742 - OPA
    Location County
    Sacramento SACRAMENTO
    Timebase Tenure
    Full Time Limited Term  12 month(s)
    Final Filing Date: Department Link:
    Contact Unit/Address Contact Name/Phone
    Human Resources Office
    980 9th Street, Suite 500
    Sacramento, CA 95814
    Mel Jones
    (916) 449-5702

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    Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.