**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the supervision of the Office Services Manager I, independently perform a variety of support functions that include security badging duties. The duties of this position include, but are not limited to: participating in the hiring process of all employees and vendors, instruct new hire pre-employment classes, input application information into a computerized database system, work with the Fingerprint Coordinator to ensure the department's Background Check Policy is enforced, assist in the sale of Regional Transit merchandise, assist in the Vendor onboarding process, serve as a backup to the Public Counter assisting customers, answer and direct incoming calls, and act as a back-up to the department's Employment Development Department Coordinator. As a team member, you will utilize effective communication with others, ensure operational goals are met, and the department’s Missions and Values are upheld.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Excellent organizational, written/verbal communication and interpersonal skills
Flexibility to adapt to changing workloads
Ability to work independently or in a team enviornment using good tact and judgement
Maintain confidentiality with sensitive personnel issues
Ability to provide quality customer service, communicate effectively, and maintain cooperative relationships
Strong analytical and problem solving skills including recommending/making changes
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : If interested, please submit a completed Standard State Application (STD 678) and resume. APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Jessica Cooley at M/S A-161. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.