**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the supervision and guidance of an Administrator I the incumbent acts in a lead person capacity guiding staff to ensure quality assessments, while minimizing erroneous contacts. Primary responsibilities include providing technical support to staff and conducting complex and comprehensive review and analysis of the Filing Compliance Bureau Programs to improve effectiveness and efficiency. Participates with peers and others as a team member to identify work-related issues, finding resolutions that are consistent with the department’s strategic goals.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Knowledge of Personal Income Tax and Business Entity (PIT/BE) laws, policies, and procedures
Excellent technical, analytical and organizational skills
Excellent interpersonal, judgment, and decision making skills
Effective written and oral communication skills
Ability to shift priorities and/or workloads in order to achieve program goals
Excellent customer service skills to resolve customer issues effectively and efficiently
Knowledge of FTB and other systems, including TI, ARCS, INC, DMV, Lexis Nexis, BOE and EDD
Proficiency in MS Office (Word, Excel, Outlook, etc.)
Enthusiasm and sense of humor
Ability to work independently and in a team environment
Patience, flexibility, approachability, as well as desire and ability to train and develop staff
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : If interested, please submit a completed standard state application (std 678) and resume. APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Karyn McDaniel at M/S F-180. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview.
Senior Compliance Representative - Lead
564 - 765 - 8620 - 001
Filing Enforcement Section, Quality Assurance Team (PIT)
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.