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PUBLIC HEALTH, DEPARTMENT OF

Title:  PROGRAM TECHNICIAN II
Salary: $2,638.00 - $3,209.00
Posted: 08/27/2012

Job Description:
This position requires the incumbent maintain consistent and regular attendance; communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures regarding attendance, leave, and conduct.

Job Summary: Under the direction and supervision of the Supervising Program Technician II (SPTII) or Section Chief, the Program Technician II (PT II) performs complex technical work related to the certification of applicants, (e.g.) phlebotomists, and other certification/licensure applicants. In addition, the PT II receives and accounts for a substantial portion of more than 1.6 - 1.8 M received annually in clinical laboratory personnel licensing and certification fees.

Supervision Received: Under the direction and supervision of the Supervising Program Technician II (SPTII) or Section Chief.

Supervision Exercised: None

Description of Duties: The typical tasks performed by this position require an understanding of the pertinent California statutes and regulations (CBPC and CCR) including the Federal Clinical Laboratory Improvement Amendments (CLIA ’88); California Health and Safety Code (CHSC), and Department policies. This extensive knowledge includes expertise in analyzing documents and operations of the state HAL and federal HCFA databases; as required, to process the applications in accordance with the LFSB system rules, policies and procedures. In addition, the above knowledge is used to investigate applicant eligibility based on high school education and graduation equivalency, satisfactory training/experience, and successful passage of appropriate certifying examination(s).
The PT II is also responsible for a wide range of diverse tasks necessary to process the certificates of more than 30,000 clinical laboratory personnel. This position is involved with the decision process regarding procedures to provide service and ensure efficient operation of the section.

Percent of Time Essential Functions

30% Receives and reviews personnel application documents including applications for certification, fees, declarations of specialty testing, director attestations, official school transcripts, translation of foreign transcripts, training program certifications, certifying organization certificates and ensures the completeness and authenticity of the documents. Also, reviews for compliance with the CHSC, CBPC, CCR and CLIA. Confers with applicants, staff and clients regarding the application status. Analyzes problems arising from incomplete applications and documentation and then must research and implement solutions by applying the appropriate laws and regulations and LFSB policies.

30% Assigns identification numbers and performs electronic and manual data entries of information. Documents received are reviewed for completeness, accuracy and authenticity. Utilizes Microsoft Office programs and government data systems (HAL) to enter data regarding the receipt of fees, declarations of specialty testing, personnel reports, information contained on application forms, applicant transcripts, and experience documentation and then ensures that documents are in compliance with the CHSC, CBPC, CCR and CLIA. Upon completion, evaluates applications, excluding college/university transcript education, to determine candidate eligibility for certification, as applicants for a phlebotomy certification. Determines whether an applicant for such certification is approved, rejected, or needs additional documentation for a certificate to be issued. Orders the print of the certification or sends a rejection notice to the applicant advising the reason the application is denied.

20% Processes renewals of expiring, terminated or inactive certificates. Ensures laboratory and personnel data changes such as change of ownership, laboratory director, and name and/or address are correctly entered in computer databases. Initiates generated acceptance and termination letters to ensure that appropriate eligibility materials are sent to the appropriate personnel and/or facilities. Performs daily contacts with laboratory owners, directors, and managers, phlebotomy training program managers and staff, certifying organization managers and staff, representatives, clients, the staff from the corporate index and medical board. In the absence of staff examiners, answers questions of a sensitive nature e.g. complaints brought about by the failure or delay in issuing certificates, laboratory closure, delinquency notices, and cease and desist notices. Provides pertinent clinical laboratory personnel statutes and regulations to the public upon request and answers routine questions relating to the issuance, denials and cancellation of certificates.

10% Researches and monitors applicant time frames to ensure that regulatory requirements are met in processing all applications received for processing. Writes letters and memorandum, in addition to form letters, in response to laboratory personnel client complaints and questions. Provides follow-up with applicants identified on the CDPH Problem Exception reports for certification and also serves as a back up to other members of the staff, mails out applications forms and provides other information requested by prospective clients. Attends work-related meetings, training, and performs other duties as required.

Percent of Time Marginal Functions
5% Resolves complaints and/or problems with certification applicants with regard to status questions concerning eligibility by accessing and utilizing LFSB computer databases, applicant files, and/or retention records.

5% Generates and maintains weekly, monthly, semiannual, and annual workload statistical reports for analysis of production and fiscal impact. Other duties as required

Additional Information:

Working Title Position Number
Program Technician II 580 - 018 - 9928 - 006
Location County
Richmond CONTRA COSTA
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
09/10/2012 None Specified
Contact Unit/Address Contact Name/Phone
Laboratory Field Services
850 Marina Bay Parkway
Richmond, CA 94804
Gina Glass
(510) 620-5792
gina.glass@cdph.ca.gov

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.