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Salary: $2,638.00 - $3,305.00
Posted: 12/19/2013

Job Description:


Under general supervision, the Program Technician II (PT II) reviews and processes the more complex assignments such as reviewing and processing citations, complex licensing activities, multiple data system entry, analysis function, and providing technical assistance to health care providers and patients’ family members.


35% ASPEN CENTRAL OFFICE SYSTEM DATA ENTRY – enters renewal survey information into Federal Computer Network, ASPEN CENTRAL OFFICE SYSTEMS (ACO), ASPEN COMPLAINT TRACKING SYSTEM (ACTS)- enters updates, complaints, change of addresses, etc. Maintains log of activities. This is a federal computer-operated modem system that the PT II must program for compatibility to our department in-house computer system in order to input or retrieve information. It is a complex data entry system, which operates with its own Hotline trouble-shooting staff. The PT II would be expected to analyze a problem and determine when the problem is a modem, telecommunications problem, a systems problem or a problem with the federal system based in Baltimore, then contact the appropriate agency.

ASPEN COMPLAINT TRACKING SYSTEMS (ACTS) – Enter Complaints from Facility, Patient, Family and Other Agency etc. via mail, phone calls, and faxes.

30% Surveys – Processes surveys for all health facility types (SNF, ICF, GACH, HHA, Surgical Clinics, APH, PTIP, etc.). Enters Federal deficiencies via diskette into ASPEN, corrects and formats evaluators’ narratives; enters state regulations into ACO, types deficiency narratives. Responsible for all areas of process, including typing appropriate cover letter for survey, copying, and mailing. Upon receipt of facility’s Plan of Correction, assembles survey packet for entry into ACO or if initial, forwards packet to Center for Medicare and Medicaid Services CMS, and/or Provider Certification Section.

20% Computer Entry/Reports – Responsible for establishing both licensed and unlicensed facility files in ELECTRONIC LICENSING MANAGEMENT (ELMS) with assignment of I.D. number. This includes PTIP, ASC, O.T., etc. Responsible for producing a number of reports for L&C and other public agencies, i.e., surveys, Facility Profiles, Citation Reports, etc. Also produces numerous reports from ACTS system; facility reports for survey purposes, weekly and monthly reports for district activity and updating.

10% Certification – Responsible for establishing certification records in ASPEN (ASE) system. Enters renewal information and terminations. Maintains information in computer system for Certification & Transmittal form (C&T), organizes with appropriate survey forms, processes for signature by evaluator and supervisor, and forwards to Center for Medicare and Medicaid Services (CMS) and Provider Certification Section when appropriate. Enters new provider numbers into computer systems.

5% Develop and update monthly spreadsheet for overtime reporting for the program. Other duties as required such as ordering of supplies and as backup to Personnel work.


The San Diego South District Office is currently looking for individuals who have experience with the following:

• Good computer skills.

• Problem solving and mathematical reasoning.


Interested applicants must submit ALL of the following:

• A completed Standard State Application (STD 678)*

*A completed application includes the Position Title, Position Number, and your eligibility in the Job Title line and MUST be signed and dated. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.


**Candidates who specify list eligibility must attach a copy of their exam results**

**Faxed, emailed and hand delivered applications will not be accepted**

**A 60 day candidate pool will be established for subsequent vacancies**

**Multiple positions may exist for this vacancy**

**All Methods of appointment may be considered**

Additional Information:

Working Title Position Number
Program Technician II 580 - 862 - 9928 - XXX
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
San Diego South District Office
7575 Metropolitan Dr., Ste 211
San Diego, CA 92108
Donna Loza
(619) 688-6190

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.