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CORRECTIONS AND REHABILITATION, DEPARTMENT OF

Title:  INFORMATION SYSTEMS TECHNICIAN
Salary: $2,480.00 - $3,737.00
Posted: 01/24/2011

Job Description:

ALL HIRES ARE SUBJECT TO HIRING FREEZE/BUDGET APPROVAL.

All hiring methods will be considered. ELIGIBILITY MUST BE CLEARLY STATED AND INCLUDE POSITION NUMBER ON YOUR APPLICATION.

This position is located at Wasco State Prison.

CSCCS/WSP: Under the supervision of the Senior Information Systems Analyst (Sup), but also receives direction from the Staff Information Systems Analyst (SISA) or Associate Information Systems Analyst (AISA), the Information Systems Technician (IST) conducts on-the-job training for system users, provides resolutions to system user problems. Assists in the development of procedural instructions for specified electronic information processing systems, and assists in the formal, structured training of users in the application of these systems. IST assists the SISA and AISA in the development of more efficient and effective methods for processing information technology workload. This position stays in close communication with the first-line systems users, and resolves the less complex user problems regarding the application of basic computer programs.

Knowledge: This is the IST level and the incumbents at this level are expected to be familiar with generally accepted information technology concepts, practices, methods, and principles. Because of the organization’s complex environment and diverse user population, the incumbents (1) must be familiar with the windows computing environments and platforms (2) must possess the ability to utilize the reporting relationships and chain of command (3) must possess an understanding of the business enterprise of the organization, including an appreciation for the salient political and regulatory issues faced by its management.

Essential Functions:
Within the scope of the IST’s IT assignments, the incumbent operates within a largely diverse technical environment but within a clear accountability framework and possesses the necessary general and technical competencies for the following:

Answers customer calls and documents trouble tickets in the information technology tracking system.

Provides remote workstation support to the end users using a remote desktop support tool.

Escalates complex issues to SISA or AISA and in their absence to Senior ISA (Sup).

Follows the help desk procedures utilized in supporting the various CDCR applications.

Deploys and manage Desktops, Laptops, terminals and other computing devices and peripherals.

LIMITED TERM MAY BECOME PERMANENT.

Additional Information:

Working Title Position Number
None Specified 065 - 620 - 1360 - 012
Location County
701 Scofield Avenue, Wasco KERN
Timebase Tenure
Full Time Limited Term  12 month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
Enterprise Information Services
1940 Alabama Ave
Rancho Cordova, CA 95742
Stephanie Jason

stephanie.jason@cdcr.ca.gov

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.