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FINANCIAL INSTITUTIONS, DEPARTMENT OF

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Salary: $4,400.00 - $5,348.00        Date Posted:02/12/2013
Working Title Position Number
Associate Governmental Program Anaylst 407 - 004 - 5393 - 203
Location
Sacramento
Timebase Tenure County
Full Time Limited Term  12 month(s) SACRAMENTO
Final Filing Date: Department Link:
02/19/2013 None Specified
Contact Unit/Address Contact Name/Phone
Human Resources
1810 13th Street
Sacramento, 95811
Jill Ford
(916) 322-8896
jill.Ford@dfi.ca.gov
Special Requirements:
Job Description & Additional Information
The Department of Financial Institutions (DFI) is accepting applications to fill a limited term (12 to 24 months) Associate Governmental Program Analyst (AGPA) position to serve in the Department’s Performance Assurance Section in Sacramento. This limited-term position may become permanent in the future.

DFI is considered one of the premier State departments offering programs and opportunities which focus on and support employees. The Sacramento office at 1810 – 13th Street is located near light rail.

Position Description: Under the general direction of the Performance Chief, the AGPA will perform various analytical duties.

Duties: The AGPA reviews, analyzes and processes complex consumer complaints and information in a timely manner and accurately documents consumer complaints and inquiries into the Consumer Services system database. Interviews the complainants in an unbiased, courteous, professional manner. Formulates an inquiry approach to ascertain important facts. Clarifies the Department's role, jurisdiction and services to the consumer.

The incumbent will assist in the development of procedures, and uses appropriate negotiation skills and problem solving methods to resolve consumer complaints and inquiries. The AGPA must utilize a wide range of analytical skills to prepare complex complaint responses for the licensees and consumers. Accurately documents consumer complaints and inquiries in the Consumer Services program.

The AGPA will also assist with surveys and performance management activities, interacts with the public, licencees and private industry to create a positive public perception of the Department.

Utilizes a wide range of analytical skills to prepare recommendations on special projects, priority projects, policy research and development, performance metrics, e.g., collect and analyze data; prepare reports, charts and spreadsheets; make recommendations on policies, procedures and program alternatives.

Serves on various committees. Attends and participates in staff and management meetings. Prepares Consumer Information Packets for distribution and assists with consumer services training. May assist with Consumer outreach activities.

Who May Apply: Eligible candidates who are current State employees with the status in the above classification, transfer eligibility from an equivalent class, former State employees who can reinstate into the above class, and/or persons who are reachable on a current employment list for the above class. The appointment is subject to SROA and State surplus policies. All SROA/surplus candidates must submit a copy of their status letter in order to be considered. All interested applicants must submit a standard State Application Form STD 678 (with original signature), and must clearly indicate the basis of their eligibility in the “Explanations Section” of the STD 678, such as list, reinstatement, transfer, etc. Applications will be screened and only the most qualified candidates will be considered.

You must include “Position Number: 407-004-5393-203” in the Job Title section of your state application in order to be considered for this vacancy. Applications not postmarked by the final filing date will not be accepted. Please mail your application to the address listed on the bulletin.
If you are not a current or former State Employee you must first take an examination to obtain list eligibility. For information on how to become a state employee refer to the California Department of Human Resources at www.calhr.ca.gov.

Limited term appointments may end at any time prior to the expiration of the appointment.

The Department of Financial Institutions provides equal employment opportunities to all regardless of age, race, sex (gender), ancestry, color, religion, disability, national origin, marital status, political affiliation or opinion, sexual orientation or pregnancy.

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