DEPARTMENT OF CONSUMER AFFAIRS CAREER EXECUTIVE ASSIGNMENT EXAMINATION ANNOUNCEMENT

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DEPARTMENT:	DEPARTMENT OF CONSUMER AFFAIRS	RELEASE DATE:	Monday, November 9, 2015
POSITION TITLE:	Division Chief - Division of Programs and Policy Review	FINAL FILING DATE:	Monday, November 30, 2015
CEA LEVEL:	CEA A	EXTENDED FINAL FILING DATE:
SALARY RANGE:	$ 6,453.00 - $ 9,277.00 / Month	BULLETIN ID:	11062015_3

POSITION DESCRIPTION
Under the general direction of the Chief Deputy Director of the Department of Consumer Affairs (DCA), the Chief, Division of Programs & Policy Review (DPPR) serves as a member of the Executive Team to provide high level administrative advice and policy input to top management. The Chief, DPPR has oversight for the Division and leading, planning, directing, and organizing statewide activities for six DCA program areas: Office of Professional Examination Services (OPES), Arbitration Certification Program (ACP), Telephone Medical Advice Services Bureau (TMAS), Professional Fiduciaries Bureau (PFB), Complaint Resolution Program (CRP), and Consumer Information Center (CIC). In addition, the Chief serves as the director of the Department's Policy Review Committee (PRC).

•Oversees the planning and coordination of the Division and organizes resources to create the new Division's identity, purpose, and business plan within the Department.

•Oversees and supervises program operations, makes decisions regarding program needs, formulates and recommends policy for each program, and implements regulations. Manages priorities and resources and the hiring of DPPR staff members; initiates employee recognition activities, and rewards accomplishments. Oversees and coordinates administrative functions with respect to labor relations, personnel, EEO, fiscal services, media, publications, complaint resolution, and enforcement.

•Directs the development and implementation of policies, strategic plans, and operating procedures within each program in the Division.

•Represents the Division's interests to the Executive level to ensure that their operational needs are being met.

•Develops policies to resolve sensitive and controversial issues related to complaint closures or those having a direct impact on a representative group of consumers who may/may not directly file complaints.

•Participates in sensitive, controversial issues affecting every consumer who utilizes the services of ACP, TMAS, non-family members of PFB, CRP, and CIC; national associations and industries, community-based organizations, businesses, licensees, applicants, and consumers who challenge processes and seek policy direction to resolve complaints on an on-going basis.

•Represents the DCA Director and the Department's interests in the development, review, and implementation of Department-wide policies in two areas: 1. General Administrative policies affecting all employees in the Department, such as Nepotism, and 2. Program-specific policies that affect select program areas, such as Non-Sworn Employee Fingerprinting.

•Serves as the Department-wide representative to stakeholders; facilitates focus groups to vet, evaluate and ultimately influence statewide implementation of new, sensitive policies; directs the analysis of trends requiring policy changes and advises the Executive Team on emerging policy issues; oversees the research into the compatibility of new and existing policies with the Department's strategic plan; and sets statewide policy.

•Coordinates with the Legislative and Regulatory Review Division to ensure that policies that are required as a result of legislative mandates are presented to the Policy Review Committee in a timely manner; are appropriately drafted and vetted; and not in conflict with existing DCA policies; finalizes these policies and ensures they follow the appropriate process for approval and distribution.

•Identifies the need for new legislation or changes in existing legislation to conform program's policies; drafts specific language to affect statutes and regulatory language and regulatory changes; ensures compliance with all aspects of the legislative and rulemaking process; testifies before legislative committees; participates in the Sunset Review process; and advocates for consumer protection.

MINIMUM QUALIFICATIONS
All applicants must possess the knowledge and abilities, and any other requirements, described in this bulletin.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

CEA Level A Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Communication Skills -- Possess excellent oral and written communication skills, demonstrating the ability to be a leader and motivator, use tact and persuasiveness in achieving results. Demonstrated ability to deal with a variety of public and private persons and groups in matters of significant political and program sensitivity, including legislative committees, other State agencies, the media, and Executive Management.

Organizational Awareness - Knowledge of the State's budget and accounting processes, personnel management and business services; must possess a working knowledge of the legislative process. Have work experience in directing and managing a statewide office and their roll in state government.

Technical Skills -- Practical understanding and demonstrated knowledge of the Department of Consumer Affairs' policies, procedures, vision, and overall mission; knowledge of the laws governing the Department of Consumer Affairs.

Administrative Skills - Knowledge of administrative functions with respect to labor relations, personnel, EEO, fiscal services, media, publications, complaint resolution, and enforcement.

SCREENING CRITERIA The Statement of Qualifications must indicate your total years of experience (and official or civil service classification - not your working title) performing each of the activities included in the screening criteria. Some of the factors that will be utilized in the evaluation are:

•Education and Training - •List degrees obtained and dates received. •Specialized Training.

•Administrative - Years and breadth of experience performing or knowledge of: •Administrative duties; including fiscal accountability, budgeting, business services, and personnel management. •Analyzing complex program issues, •Developing policies, procedures or specific solutions.

•Communication/Presentations/Contacts - •Years of experience making clear and convincing presentations, representing and speaking for an organizational unit, presenting to those within and outside the office, such as directors, deputy directors, agency heads and other government executive legislative members and staff, general public and professional groups. •Years of experience working with State control agencies, the legislature, and other governmental entities. •List the level, extent, and nature of contacts.

•Managerial Experience - •Managerial experience equivalent in level to a Staff Services Manager II or above •Years and type of experience planning, developing and managing a complex and politically sensitive program. This experience should include responsibility for directing staff involved in extensive interpretation and application of governmental laws, rules and policies. •Number of staff, years and breadth of experience directing the work of multidisciplinary professional staff.

•Policy/Program/Technical Experience - •Experience in creating and implementing departmental policies and programs. •Demonstrated ability to develop organizational improvements or innovations. •Have a broad and comprehensive knowledge of DCA. •Experience that demonstrates the ability to manage a variety of programs. •Demonstrated excellent written communication skills.

EXAMINATION INFORMATION
A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written notification of their examination results. The result of this examination will be used only to fill the position of Division Chief - Division of Programs and Policy Review, with the DEPARTMENT OF CONSUMER AFFAIRS. Applications will be retained for twelve months.

The Results of this examination will be used only to fill this position and may be used to fill subsequent vacancies for this position for a period of up to twelve months.

FILING INSTRUCTIONS

Interested applicants must submit:

• A completed Standard State Application (Form 678).
• A "Statement of Qualifications". The Statement is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should be typed and no more than two pages in length, Arial and 12 pt font.
• Resumes do not take the place of the Statement of Qualifications.

Applications must be submitted by the final filing date to:

DEPARTMENT OF CONSUMER AFFAIRS, Office of Human Resources
1625 N. Market Blvd., Ste. N-321, Sacramento, CA 95834
Diana Vandre | (916) 574-8551 | diana.vandre@dca.ca.gov

SPECIAL TESTING
If you have a disability and need special testing arrangements, mark the appropriate box in Part 2 of the "Examination Application." You will be contacted to make specific arrangements.

GENERAL INFORMATION
If you meet the requirements stated in this bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described on this bulletin will be compared with the performance of others who take this test, and all candidates who pass will be ranked according to their scores.

The DEPARTMENT OF CONSUMER AFFAIRS reserves the right to revise the examination plan to better meet the needs of the service if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Class specs:  CEA and Exempt Appointees