DEPARTMENT OF CONSUMER AFFAIRS
CAREER EXECUTIVE ASSIGNMENT
EXAMINATION ANNOUNCEMENT

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

DEPARTMENT: DEPARTMENT OF CONSUMER AFFAIRS RELEASE DATE: Thursday, October 8, 2015
POSITION TITLE: Deputy Chief, Licensing, Administration, and Consumer Assistance - Bureau of Automotive Repair FINAL FILING DATE: Friday, October 23, 2015
CEA LEVEL: CEA A EXTENDED FINAL FILING DATE:
SALARY RANGE: $ 6,453.00 - $ 9,277.00 / Month BULLETIN ID: 10082015_1

POSITION DESCRIPTION
Under the general direction of the Chief, Bureau of Automotive Repair (BAR), the Deputy Chief, Licensing, Administration and Consumer Assistance Division, the CEA A will function as a top administrative adviser to the Chief on issues relating to the programs and will perform the following duties, not limited to:

•Advise and consult with executive staff on sensitive personnel matters and administrative actions. •Advise and consult with executive staff regarding the interpretation of policy and legislation. •Formulate and initiate program policies and procedures and ensure implementation of Departmental policies. •Direct the analysis of proposed legislation that affects the programs and the DCA, and recommend modification of proposed legislation to align it with DCA policy, programs, procedures, and to ensure adequate consumer protection. •Review, modify and approve program budget proposals. •Establish fiscal controls to assure that expenditures do not exceed available funds and are in compliance. •Identify the need for new legislation and recommend its support by the DCA. •Recommend modification of proposed legislation to align it with DCA policy, programs, procedures, and to ensure adequate consumer protection. •Oversee external communications with consumers and members of industry. •Oversee all administrative functions performed by BAR involving budget development, contract monitoring, personnel administration, and facilities management. •Recommend and ensure implementation of policies that promote consumer participation in the Consumer Assistance Program. Ensure services meet prescribed standards. •Meet with legislators and legislative consultants and sponsors to develop support for BAR's legislation and to ensure pro-active positions on legislation. •Oversee the development of sensitive policy papers, including Governor's Action requests, issue papers, and Budget Change Proposals (BCPs). •Represent the BAR and forge relationships with the United States Environmental Protection Agency, automotive repair industry, consumer and environmental organizations, departmental executives, local air quality management districts, California Environmental Protection Agency, Department of Motor Vehicles, Air Resources Board, other states, and the public.

MINIMUM QUALIFICATIONS
All applicants must possess the knowledge and abilities, and any other requirements, described in this bulletin.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

KNOWLEDGE AND ABILITIES
Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:
(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.
These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

DESIRABLE QUALIFICATION(S)
Managerial Ability – Experience demonstrating the ability to manage a program in State government, including planning, organizing, and directing program operations; experience in strategic planning, policy development, leadership, supervision, and management accountability.

Program Analysis Skills -- Experience in analyzing complex program issues or problems and developing policies, procedures or specific solutions. Experience demonstrating knowledge of project management and oversight.

Communication Skills -- Possess excellent oral and written communication skills, demonstrating the ability to be a leader and motivator, use tact and persuasiveness in achieving results. Demonstrated ability to deal with a variety of public and private persons and groups in matters of significant political and program sensitivity, including legislative committees, other State agencies, the media, and Executive Management.

Organizational Awareness – The ability to effectively interact with Executive Management, Executive staff, departmental administrators, legislative committees, the public, other State agencies, programs and labor representatives. Knowledge of the State’s budget and accounting processes, personnel management and business services; must possess a working knowledge of the legislative process. Have work experience in directing and managing a statewide office and their roll in state government.

Technical Skills – Practical understanding of and demonstrated knowledge of the operations and regulations related to the Bureau of Automotive Repair.

Administrative Skills – Demonstrated knowledge of the activities of a regulatory agency and the Administrative Procedures Act. Knowledge of the State’s budget and accounting processes, personnel management and business services; must possess a working knowledge of the legislative process.

Personnel Disciplinary Actions – Demonstrated experience providing high-level consultative advice to Executive Staff on sensitive personnel matters and administrative actions. Experience working as an intermediary between union and Executive Staff.

SCREENING CRITERIA The Statement of Qualifications must indicate your total years of experience (and official or civil service classification – not your working title) performing each of the activities included in the screening criteria. Some of the factors that will be utilized in the evaluation are:

Education – •List education, degrees obtained and dates received. Administrative – •Years and breadth of experience performing or knowledge of: •Administrative duties, including: fiscal accountability, budgeting, business services, and personnel management. •Performance management, including sensitive personnel matters. •Strategic planning, analyzing complex program issues and developing policies, procedures, or specific solutions. •Legislative process.

Communication/Presentations/Contacts - •Years of experience making clear and convincing presentations, representing and speaking for an organizational unit, presenting to those within and outside the office, such as directors, deputy directors, agency heads and other government executive legislative members and staff, general public and professional groups. •Year of experience working with State control agencies, the legislature, and other governmental entities. •List the level, extent, and nature of contacts.

Managerial Experience – •Managerial experience equivalent in level to a Staff Services Manager II or above. •Years and type of experience planning, developing and managing a complex and politically sensitive program. This experience should include responsibility for directing staff involved in extensive interpretation and application of governmental laws, rules, policies and procedures. •Years and breadth of experience directing the work of multidisciplinary professional and administrative staff.

EXAMINATION INFORMATION
A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written notification of their examination results. The result of this examination will be used only to fill the position of Deputy Chief, Licensing, Administration, and Consumer Assistance - Bureau of Automotive Repair, with the DEPARTMENT OF CONSUMER AFFAIRS. Applications will be retained for twelve months.

The Results of this examination will be used only to fill this position and may be used to fill subsequent vacancies for this position for a period of up to twelve months.

The examination process will consist of an application and Statement of Qualifications evaluation. The Statement of Qualifications will be used to evaluate your education and experience as it relates to the Desirable Qualifications and Screening Criteria outlined in this bulletin, and may also serve as documentation of your ability to present information clearly and concisely in writing since this is a critical factor to successful job performance. The Statement of Qualifications may be the only basis for your final score and rank on the eligible list.

FILING INSTRUCTIONS

Interested applicants must submit:

Applications must be submitted by the final filing date to:

DEPARTMENT OF CONSUMER AFFAIRS, Office of Human Resources
1625 N. Market Blvd., Ste. N-321, Sacramento, CA 95834
Margo Cooper | (916) 574-8305 | margo.cooper@dca.ca.gov

SPECIAL TESTING
If you have a disability and need special testing arrangements, mark the appropriate box in Part 2 of the "Examination Application." You will be contacted to make specific arrangements.

GENERAL INFORMATION
If you meet the requirements stated in this bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described on this bulletin will be compared with the performance of others who take this test, and all candidates who pass will be ranked according to their scores.

The DEPARTMENT OF CONSUMER AFFAIRS reserves the right to revise the examination plan to better meet the needs of the service if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

California Relay (Telephone) Service for the Deaf or Hearing Impaired: From TDD phones: (800) 735-2929, from voice phones: (800) 735-2922

Class specs:  CEA and Exempt Appointees