CORRECTIONS AND REHABILITATION, DEPARTMENT OF CAREER EXECUTIVE ASSIGNMENT EXAMINATION ANNOUNCEMENT

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DEPARTMENT:	CORRECTIONS AND REHABILITATION, DEPARTMENT OF	RELEASE DATE:	Friday, September 19, 2014
POSITION TITLE:	Ombudsman, Office of the Ombudsman	FINAL FILING DATE:	Wednesday, October 22, 2014
CEA LEVEL:	CEA A	EXTENDED FINAL FILING DATE:	Wednesday, October 22, 2014
SALARY RANGE:	$ 6,296.00 - $ 9,051.00 / Month	BULLETIN ID:	09152014_2

POSITION DESCRIPTION
Under the direction of the Chief, Office of the Ombudsman, the incumbent is an independent entity which functions as an Ombudsman or Special Advisor on sensitive issues relating to an institution or juvenile correctional facility. The position provides management advice and consultation and makes recommendations to executive level staff in resolving sensitive and critical issues that impact a broad spectrum of areas affecting departmental policies, procedures, and programs applicable to surrounding issues of an institution/juvenile correctional facility. This position serves as a key policy and public relations expert and has extensive contact with a wide variety of individuals inside and outside of State government. The position of the Ombudsman requires the ability to travel up to 75 percent of the time to meet with the adult inmate and youthful offender population and provide service to a designated caseload of institutions/juvenile correctional facilities, and adult inmate and youthful offenders.

Duties include, but not limited to:

• Monitors institution/juvenile correctional facility operations and procedures by traveling to institutions/juvenile correctional facilities; researches critical issues pertaining to and working with the institution/juvenile correctional facility management in developing and implementing new policies and procedures; and provides executive level advice and consultation to the Chief Ombudsman regarding the impact of criminal justice issues on the development and implementation of departmental programs and proposals. Know and understand safety and security policies and procedures of the institution/juvenile correctional facility, adult inmate/youthful offender housing and security levels, adult inmate/youthful offender work assignments, movement, and classification. Communicate substantially and effectively with adult inmates/youthful offenders and have knowledge and ability to intercede in emergent situations that have the potential to become uncontrollable and/or unstable which could escalate and endanger public safety and property if not addressed. Provide education and advice regarding policy and resolution avenues to the adult inmates/youthful offenders through direct contact.

• Investigates and mitigates the most sensitive complaints/appeals that require immediate resolution; and may substantiate or refute claims made by adult inmates/youthful offenders or staff relevant to perceived problems at institutions/juvenile correctional facilities and report findings. Travel extensively to institutions/juvenile correctional facilities to conduct extensive in-depth interviews with adult inmates/youthful offenders, adult inmate/youthful offender mental health patients, both individually and in groups, to discuss emergent and potentially systemic issues surrounding adult inmate/youthful offender concerns.

• Responds to staff, adult inmates/youthful offenders and their families, representatives of various special interest groups, legislative bodies, and community groups regarding problems or potential areas of critical concern; and serves as Ombudsman for the Department in meetings with representatives of various special interest groups, adult inmates/youthful offenders and their families, and community-based groups. Resolve issues expediently to decrease the likelihood of future litigation, negative media coverage, and to increase the safety and security of the institution/juvenile correctional facility, the public, and the adult inmate/youthful offender populations.

• Works collaboratively with the Division of Adult Institutions’ executive staff, and participates in and provides input to the decision making process.

MINIMUM QUALIFICATIONS
Applicants must meet the following minimum qualifications:

Either I
Must be a current State civil service employee with permanent civil service status, as defined in Government Code Section 18546.

Or II
Must be a current or former employee of the Legislature, who resigned or was released from service within the last 12 months, and with two or more consecutive years of service as defined in Government Code Section 18990.

Or III
Must be a current or former nonelected exempt employee of the Executive Branch of government who resigned or was released from service within the last 12 months, and with two or more consecutive years of service (excluding those positions for which the salaries are set by statute) as defined by Government Code Section 18992.

Or IV
Must be a person retired from the United States military, honorably discharged from active military duty with a service-connected disability, or honorably discharged from active duty as defined in Government Code Section 18991.

(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

CEA Level A Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

2. Ability to investigate and mitigate sensitive complaints/appeals that require immediate resolution and implement an effective course of action.

3. Demonstrated knowledge and experience in developing cooperative working relationships with executive level staff, institution/facility staff, adult inmates/youthful offenders and their families, and community groups.

4. Well developed oral, written, and interpersonal skills. The ability to interact and communicate effectively with adult inmates/youthful offenders and their families, staff, representatives of various special interest groups, legislative bodies, and community groups.

5. Demonstrated knowledge and experience in the development and implementation of policies and procedures.

6. Demonstrated knowledge and experience in the ability to serve as a key policy and public relations expert and have extensive contact with a wide variety of internal and external customers.

7. Knowledge of rules, laws, and regulations in regard to the rights of adult inmates and youthful offenders.

Supervisory/administrative experience in a managerial capacity at least equivalent to a Staff Services Manager II, Correctional Administrator, Department of Corrections, Parole Administrator I, Adult Parole, Program Administrator, Correctional School or Youth Authority Administrator, including the implementation and/or evaluation of program policies. Experience which shall have demonstrated the ability to communicate with legislators, local governmental jurisdictions, and community and civic leaders. Experience in the development and implementation of policies and procedures.

EXAMINATION INFORMATION
A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written notification of their examination results. Applications will be retained for twelve months.

The Results of this examination may be used to make additional appointments to CEA positions that are substantially the same and used to fill subsequent vacancies for these position(s) for a period of up to twelve months. The additional position title(s) are listed below:
Ombudsman, Office of the Ombudsman

FILING INSTRUCTIONS
Effective January 1, 2009, Government Code Section 18991 was enacted which permits persons retired from the United States military, honorably discharged from active military duty with a service-connected disability, or honorably discharged from active duty to apply for Career Executive Assignment (CEA) examinations, for which he/she meets the minimum qualifications. Person's applying who qualify as a Veteran under Government Code Section 18991 must submit a copy of his/her DD214 with their Standard State Application (Form 678).

Interested applicants must submit:

• A completed Standard State Application (Form 678).
• A "Statement of Qualifications". The Statement is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should be typed and no more than four pages in length or be less than size 12 font. FAILURE TO FOLLOW THIS FORMAT WILL RESULT IN ELIMINATION FROM THE EXAMINATION.
• Resumes do not take the place of the Statement of Qualifications.
• A resume that clearly addresses your experience with job titles, names and addresses of employers, periods of employment, and education relevant to the minimum qualifications listed above.
• The desirable qualifications on the Statement of Qualifications MUST be addressed and numbered in the same order as is listed on the bulletin. You must provide specific examples.
• The Statement of Qualifications will also serve as documentation of each candidates’ ability to present information clearly and concisely in writing since this is a critical factor to successful job performance.
• APPLICANTS WHO FAIL TO SUBMIT A STATEMENT OF QUALIFICATIONS WILL BE ELIMINATED FROM THE EXAMINATION.
• Information regarding the completion of a “Statement of Qualifications” may be obtained via the CDCR internet website at: www.cdcr.ca.gov/Career_Opportunities/HR/OPS/Exams/Exams_Executive/index.html

Applications must be submitted by the final filing date to:

CORRECTIONS AND REHABILITATION, DEPARTMENT OF , Executive Appoinments Unit
P.O. Box 942883, Sacramento, CA 94283-0001
Doug Ashmore | 916-324-3289 | Douglas.Ashmore@cdcr.ca.gov

SPECIAL TESTING
If you have a disability and need special testing arrangements, mark the appropriate box in Part 2 of the "Examination Application." You will be contacted to make specific arrangements.

GENERAL INFORMATION
If you meet the requirements stated in this bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described on this bulletin will be compared with the performance of others who take this test, and all candidates who pass will be ranked according to their scores.

The CORRECTIONS AND REHABILITATION, DEPARTMENT OF reserves the right to revise the examination plan to better meet the needs of the service if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Class specs:  CEA and Exempt Appointees