CALIFORNIA PUBLIC UTILITIES COMMISSION
CAREER EXECUTIVE ASSIGNMENT
EXAMINATION ANNOUNCEMENT

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

DEPARTMENT: CALIFORNIA PUBLIC UTILITIES COMMISSION RELEASE DATE: Wednesday, August 12, 2015
POSITION TITLE: CEA A - PUBLIC ADVISOR, CONSUMER SERVICES & INFORMATION DIVISION FINAL FILING DATE: Wednesday, September 2, 2015
CEA LEVEL: CEA A EXTENDED FINAL FILING DATE:
SALARY RANGE: $ 6,453.00 - $11,733.00 / Month BULLETIN ID: 08122015_1

POSITION DESCRIPTION
Under general direction of the Director, Consumer Service and Information Division, the incumbent is responsible for managing all aspects of the Public Advisor's Office (PAO) in San Francisco and Los Angeles. The PAO provides procedural information and advice to individuals and groups who want to participate in formal CPUC proceedings; keeps the Commission informed of barriers that prevent effective public participation; and, provide programs and services to educate and assist the public, including special accommodations and interpreter services. The Public Advisor is a senior division manager, and as such, the incumbent participates in division-wide strategies, and also ensures that the Division's strategic plan is implemented and that PAO's processes are constantly updated to reflect changes in utility regulation and practice. CSID supports the overall CPUC mission of serving the public interest by being a first and direct line of contact for customers, and a conduit of information between the public and CPUC decision-makers. CSID assists and educates the public in interacting with the CPUC. CSID collects, analyzes, and addresses customer comments and complaints with regulated utilities.

This position requires frequent travel to Los Angeles and regular travel throughout California to support the work of the division and the agency. The Public Advisor frequently works evening hours and occasionally works weekend hours.

MINIMUM QUALIFICATIONS
Applicants must meet the following minimum qualifications:

Either I
Must be a current State civil service employee with permanent civil service status, as defined in Government Code Section 18546.

Or II
Must be a current or former employee of the Legislature, who resigned or was released from service within the last 12 months, and with two or more consecutive years of service as defined in Government Code Section 18990.

Or III
Must be a current or former nonelected exempt employee of the Executive Branch of government who resigned or was released from service within the last 12 months, and with two or more consecutive years of service (excluding those positions for which the salaries are set by statute) as defined by Government Code Section 18992.

Or IV
Must be a person retired from the United States military, honorably discharged from active military duty with a service-connected disability, or honorably discharged from active duty as defined in Government Code Section 18991.

KNOWLEDGE AND ABILITIES
Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:
(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.
These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

DESIRABLE QUALIFICATION(S)
Each candidate’s Statement of Qualifications (SOQ) must be in response to these Desirable Qualifications in the order listed below:

1) Demonstrated extensive administrative and managerial experience for managing a major agency program, including engaging in strategic planning and project implementation for continuous program growth and improvement, including personnel management techniques.

2) Demonstrated understanding of utility regulation and the Public Utilities Commission programs and procedures and ability to provide procedural information and advice to internal and external individuals and groups.

3) Demonstrated strong leadership skills, professional integrity, and the ability to motivate professional employees.

4) Ability to stay calm under pressure, particularly when working with stakeholders, including groups of constituents that can number in the hundreds.

5) Demonstrated ability to work collaboratively with,and gain the confidence and support of, executive management and top level administrators, both internally and externally.

6) Demonstrated experience in budget and contract preparation and management.

7) Ability to analyze complex situations and information and prepare recommendations under tight deadlines.

8) Demonstrated ability to comport themselves professionally and communicate effectively with others as demonstrated by strong written and verbal communication skills, and particularly the ability to represent the California Public Utilities Commission effectively in public forums, before other agencies of government, and before the state Legislature on matters relating to public policy and agency administration.

EXAMINATION INFORMATION
A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written notification of their examination results. The result of this examination will be used only to fill the position of CEA A - PUBLIC ADVISOR, CONSUMER SERVICES & INFORMATION DIVISION, with the CALIFORNIA PUBLIC UTILITIES COMMISSION. Applications will be retained for twelve months.

The results of this examination will be used only to fill this position.

A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written (email) notification of their examination results. The eligibility list resulting from this examination will be used only to fill this position. Results from this examination will not be used to fill any other CEA positions or future vacancies for this position.

THE EXAMINATION WILL CONSIST OF AN APPLICATION AND STATEMENT OF QUALIFICATIONS (SOQ) WEIGHTED 100%.

FILING INSTRUCTIONS
Applicants who fail to submit the Statement of Qualifications (SOQ) by the final filing date will be eliminated from this examination process.

Interested applicants must submit:

• An online application at: http://www.cpuc.ca.gov/PUC/jobs/

• A "Statement of Qualifications". The Statement is a narrative discussion of how the candidate's education, training, experience, and skills meet the desirable qualifications and qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ shall be single-spaced, Times New Roman 12-point font and not to exceed three (3) typewritten pages.

• Resumes do not take the place of the Statement of Qualifications.

• The "Statement of Qualifications" should specifically address the desirable qualifications identified above.

Interested applicants must submit:

Applications must be submitted by the final filing date to:

CALIFORNIA PUBLIC UTILITIES COMMISSION, HUMAN RESOURCES SELECTION UNIT
ONLINE EMPLOYMENT CENTER, WEBSITE, - -
- - | (800) 555-7809 | http://www.cpuc.ca.gov/PUC/jobs/

ADDITIONAL INFORMATION
Questions concerning this position should be directed to Nunu Phengphanh, at (415) 703-5090 or e-mail at sp5@cpuc.ca.gov.

SPECIAL TESTING
If you have a disability and need special testing arrangements, mark the appropriate box in Part 2 of the "Examination Application." You will be contacted to make specific arrangements.

GENERAL INFORMATION
If you meet the requirements stated in this bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described on this bulletin will be compared with the performance of others who take this test, and all candidates who pass will be ranked according to their scores.

The CALIFORNIA PUBLIC UTILITIES COMMISSION reserves the right to revise the examination plan to better meet the needs of the service if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

California Relay (Telephone) Service for the Deaf or Hearing Impaired: From TDD phones: (800) 735-2929, from voice phones: (800) 735-2922

Class specs:  CEA and Exempt Appointees