CHILD SUPPORT SERVICES, DEPARTMENT OF CAREER EXECUTIVE ASSIGNMENT EXAMINATION ANNOUNCEMENT

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DEPARTMENT:	CHILD SUPPORT SERVICES, DEPARTMENT OF	RELEASE DATE:	Friday, April 3, 2015
POSITION TITLE:	Assistant Director, Office of Payment Management & Intergovernmental Services	FINAL FILING DATE:	Friday, April 17, 2015
CEA LEVEL:	CEA A	EXTENDED FINAL FILING DATE:	Saturday, April 18, 2015
SALARY RANGE:	$ 6,296.00 - $ 9,051.00 / Month	BULLETIN ID:	04022015_7

POSITION DESCRIPTION
Under the general administrative direction of the Department of Child Support Services (DCSS) Executive Directorate, (Director and Chief Deputy Director), the Assistant Director, Office of Payment Management and Intergovernmental Services (OPMIS), is responsible for the effective formulation, implementation and evaluation of all policies and procedures pertaining to program payment services and intergovernmental service requests. This includes the responsibility for the administrative and operational processes of the Payment Management and the Intergovernmental Sections. The Assistant Director provides executive-level leadership, and assists the Executive Directorate with statewide policy setting for all collection and distribution services and customer financial activities, and for California Central Registry (CCR) program administration, implementation, evaluation and quality management with an emphasis on the creation of international, statewide and local child support policy standardization.

The Assistant Director's responsibilities for the Payment Management Section include the oversight of the delivery of services provided by the Service Provider at the DCSS State Disbursement Unit (SDU), which is responsible for processing collections and disbursements in child support payments to custodial parents. The Assistant Director is also responsible for significant customer financial issues including safeguarding the Department against incidents of fraud. The Assistant Director is also responsible for reviewing the financial functionality of the Child Support Enforcement (CSE) system and making recommendations to further enhance and streamline CSE functionality and incorporate business processes into CSE that are now performed manually by financial workers. The Assistant Director's policy role in this financial area will directly affect the 51 local child support agencies throughout the state.

The Assistant Director's responsibilities for the Intergovernmental Services Section include the administrative and operational processes of a federally mandated program, the CCR. The State of· California under Title 45 Code of Federal Regulations is required to establish a program for the submission and processing of interstate child support enforcement case referrals. CCR is also governed by the Uniform Interstate Family Support Act (UIFSA) and the California Family Code. The Assistant Director is also responsible for an ongoing liaison between the local child support agencies and nationwide child support enforcement agencies. CCR is responsible for enforcement agreements with over 20 international jurisdictions, and it also handles processing of direct applications from non-reciprocation countries. CCR is required to meet federally mandated compliance processing time frames for initiating interstate case referrals and providing case status updates. The Assistant Director is also responsible for improving the efficiency of CCR and Payment Management processes. The Assistant Director will also oversee the implementation of UIFSA 2008 in the department.

MINIMUM QUALIFICATIONS
Applicants must meet the following minimum qualifications:

Either I
Must be a current State civil service employee with permanent civil service status, as defined in Government Code Section 18546.

Or II
Must be a current or former employee of the Legislature, who resigned or was released from service within the last 12 months, and with two or more consecutive years of service as defined in Government Code Section 18990.

Or III
Must be a current or former nonelected exempt employee of the Executive Branch of government who resigned or was released from service within the last 12 months, and with two or more consecutive years of service (excluding those positions for which the salaries are set by statute) as defined by Government Code Section 18992.

Or IV
Must be a person retired from the United States military, honorably discharged from active military duty with a service-connected disability, or honorably discharged from active duty as defined in Government Code Section 18991.

(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

CEA Level A Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

2. Experience with overseeing and ensuring compliance with state and federal financial accounting and fiscal services requirements and best practices for a program area. ·

3. Experience with making recommendations for system, policy process change to enhance and streamline payment/fiscal processes and procedures.

4. Experience with overseeing and managing large payment/fiscal/service contracts.

5. Administrative experience communicating with the Governor's Office, Legislature, Agency, Local government, Federal Officials, and within State Government.

6. Managerial experience that demonstrates the ability to successfully apply organizational leadership, communicate clearly, facilitate decision-making, promote team work, and define and achieve success across multi-disciplinary stakeholder interests.

7. Strong oral and written communication skills.

DESIRABLE CHARACTERISTICS:

A) Leadership: Ability to embrace a leader's role and continuously model the behaviors, traits, values and characteristics of a successful leader, which includes: integrity, accountability and ethical behavior; understand and promote the vision and departmental mission; set and attain goals, construct a clear sense of purpose; manage change; be creative and innovative; and plan strategically.

B) Communication Skills: Ability to present information and express ideas in a clear, confident and convincing manner; and to receive, attend to, and respond in ways that are appropriate to listeners and situations. · ·

C) Decision Making: Ability to make informed decisions via objective data, research and analysis, and input from team members and key stakeholders; understand good government; and make difficult decisions and understand consequences of actions. ·

D) Team Work: Understands that success is achieved through the maximization of the skill sets of team members; possess the ability to continuously inspire, motivate, and coach diverse work teams to achieve goals; collaborate to achieve common goals and objectives; utilize effective consultation and negotiation skills; and creates a work culture that attracts and retains diverse and talented people.

E) Customer Service Orientation: Understands the importance of customer service and ensures customers' expectations and needs are met and/or exceeded; represents the department in a professional and respectful manner, is attentive to importance of time and urgency of issues; and understands and is sensitive to political influences. ·

EXAMINATION INFORMATION
A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written notification of their examination results. The result of this examination will be used only to fill the position of Assistant Director, Office of Payment Management & Intergovernmental Services, with the CHILD SUPPORT SERVICES, DEPARTMENT OF. Applications will be retained for twelve months.

The Results of this examination will be used only to fill this position and may be used to fill subsequent vacancies for this position for a period of up to twelve months.

FILING INSTRUCTIONS

Interested applicants must submit:

• A completed Standard State Application (Form 678).
• A "Statement of Qualifications". The Statement is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should be typed and no more than three pages in length.
• Resumes do not take the place of the Statement of Qualifications.

Applications must be submitted by the final filing date to:

CHILD SUPPORT SERVICES, DEPARTMENT OF, Personnel Services Section
P.O. Box 419064 - MS 631, Rancho Cordova, CA 95741-9064
Prabdip Boparai | 916-464-5792 | prabdip.boparai@dcss.ca.gov

Department of Child Support Services 11150 International Drive Rancho Cordova, CA 95670

SPECIAL TESTING
If you have a disability and need special testing arrangements, mark the appropriate box in Part 2 of the "Examination Application." You will be contacted to make specific arrangements.

GENERAL INFORMATION
If you meet the requirements stated in this bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described on this bulletin will be compared with the performance of others who take this test, and all candidates who pass will be ranked according to their scores.

The CHILD SUPPORT SERVICES, DEPARTMENT OF reserves the right to revise the examination plan to better meet the needs of the service if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Class specs:  CEA and Exempt Appointees