EMPLOYMENT DEVELOPMENT DEPARTMENT CAREER EXECUTIVE ASSIGNMENT EXAMINATION ANNOUNCEMENT

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

DEPARTMENT:	EMPLOYMENT DEVELOPMENT DEPARTMENT	RELEASE DATE:	Friday, January 15, 2016
POSITION TITLE:	Chief, Customer Relations and Paid Family Leave	FINAL FILING DATE:	Friday, February 12, 2016
CEA LEVEL:	CEA B	EXTENDED FINAL FILING DATE:
SALARY RANGE:	$ 8,985.00 - $10,703.00 / Month	BULLETIN ID:	01152016_1

POSITION DESCRIPTION
Under the administrative direction of the Deputy Director, Disability Insurance (DI) Branch, the Chief, Customer Relations and Paid Family Leave (PFL) Division has responsibility for major components of the State Disability Insurance (SDI) program; such as the PFL program and aspects of DI customer relations through oversight of call center activities. The Chief makes and advises on high-level policy decisions in accordance with the Unemployment Insurance Code and civil service laws and rules as well as oversees the administrative operations of the Division.

The Chief is the principal policy maker for the PFL program and customer call centers for DI. The Chief provides advice and consultation to all executive levels of management on policy and programmatic issues impacting service delivery and resources of the SDI program. The Chief plans, organizes, and directs the work of multidisciplinary professional and administrative staff; analyzes policies, organizational structure, procedures and practices; integrates the activities of a diverse program to attain DI program goals.

This assignment is not limited to Sacramento. Offices are located in Sacramento, Fresno, Riverside and San Bernardino. All qualified candidates are encouraged to apply.

MINIMUM QUALIFICATIONS
All applicants must possess the knowledge and abilities, and any other requirements, described in this bulletin.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

(1) Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.

(2) Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

CEA Level A Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

1. Strong leadership and management team experience demonstrating an ability to create a clear vision, set goals and expectations, encourage leadership and show initiative at all levels, and use sound judgment in managing a complex and varied programs.

2. Demonstrated experience in the management and administration of a statewide program with extensive field operations.

3. Familiarity with EDD’s major programs including, Disability Insurance and Paid Family Leave, Unemployment Insurance, Workforce Services, Employer Tax and various Employment and Training programs and services.

4. Demonstrated ability to establish and maintain effective working relationships with Executive Staff, a wide variety of departmental staff, control agencies, Labor and Workforce Development Agency, Legislature, federal agencies, and the vendor community.

5. Demonstrated experience making data driven decisions that that have a broad impact across an entire program.

6. Knowledge of customer service principals and demonstrated use of customer expectations and staff suggestions to improve processes and or/products.

7. Demonstrated capacity to make critical and timely decisions on a variety of challenges in a fast-paced and changing environment.

8. Demonstrated ability to recognize, mediate and manage conflicts, confrontations, and disagreements in a positive and constructive manner that promotes cooperation and improves productivity.

9. Demonstrated knowledge and experience in applying the principles and practices of organization, strategic planning, fiscal and human resource management, workforce planning, the legislative process, and the Department's equal employment opportunity program.

EXAMINATION INFORMATION
A minimum rating of 70% must be attained to obtain list eligibility. Hiring interviews may be conducted with the most qualified candidates. All candidates will receive written notification of their examination results. The result of this examination will be used only to fill the position of Chief, Customer Relations and Paid Family Leave, with the EMPLOYMENT DEVELOPMENT DEPARTMENT. Applications will be retained for twelve months.

The results of this examination will be used only to fill this position.

FILING INSTRUCTIONS

Interested applicants must submit:

• A completed Standard State Application (Form 678).
• A "Statement of Qualifications". The Statement is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should be typed and numbered in the same order as the desirable qualifications and no more than three pages in length with no smaller than 12 point font.
• Resumes do not take the place of the Statement of Qualifications.

Applications must be submitted by the final filing date to:

EMPLOYMENT DEVELOPMENT DEPARTMENT, Human Resource Services Division
PO Box 826880, MIC 54, Sacramento, CA 94280-001
Paramveer (Parm) Dhoot | (916) 653-8456 | Paramveer.Dhoot@edd.ca.gov

SPECIAL TESTING
If you have a disability and need special testing arrangements, mark the appropriate box in Part 2 of the "Examination Application." You will be contacted to make specific arrangements.

GENERAL INFORMATION
If you meet the requirements stated in this bulletin, you may take this examination, which is competitive. Possession of the entrance requirements does not assure a place on the eligible list. Your performance in the examination described on this bulletin will be compared with the performance of others who take this test, and all candidates who pass will be ranked according to their scores.

The EMPLOYMENT DEVELOPMENT DEPARTMENT reserves the right to revise the examination plan to better meet the needs of the service if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

General Qualifications: Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

Class specs:  CEA and Exempt Appointees